Your privacy matters to us. This Privacy Policy explains what personal data big777 collects from players registered in Malaysia and elsewhere, how we use and protect that data, and what rights you hold over your personal information. We encourage you to read this document in full before creating an account or making a deposit.
big777 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is used solely to operate your account and comply with our licensing obligations.
All data transmitted between your device and big777's servers is encrypted using industry-standard 256-bit SSL technology. Your financial details, login credentials, and personal information are protected at every point of transfer.
Registered players have the right to access, correct, export, and request deletion of their personal data at any time, subject to regulatory retention requirements. Submit a request through our support team and we will respond within 30 days.
We collect only the personal data strictly necessary for account operation, identity verification, payment processing, and regulatory compliance. We do not collect data speculatively or for undefined future uses.
Player data is retained only as long as necessary. Active account data is held for the duration of the account relationship plus a legally mandated period thereafter. Data no longer required is securely deleted or anonymised.
If our privacy practices change in a material way, we will notify registered players by email or prominent in-platform notice at least seven days before changes take effect. We will not change practices without informing you first.
This Privacy Policy ("Policy") issued by big777 ("we", "us", "our", "the Platform") and applies to all personal data collected from individuals ("you", "Player "User") who access, register with, or interact with the big777 website atbig777.casa and any associated mobile interfaces or services.
big777 is committed to protecting the privacy and personal data of all users, including players based in Malaysia — across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other regions. This Policy describes our data processing practices in clear, accessible language while maintaining the legal precision required of a formal privacy notice.
By creating an account, accessing the Platform, or using any of our services, you acknowledge that you have read this Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should refrain from using the Platform and close your account if one has been created.
Malaysian Data Context: Malaysia's Personal Data Protection Act 2010 (PDPA) applies to the processing of personal data in connection with commercial transactions within Malaysia. While big777 is an independently operated offshore platform, we adopt equivalent standards of data protection and afford Malaysian players equivalent rights to those described in this Policy.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably identify a natural person, including name, identification number, contact details, financial information, device identifiers, and betting activity records. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, use, disclosure, transfer, or deletion. |
| "Data Controller" | big777, which determines the purposes and means of processing your personal data. |
| "Data Processor" | A third party that processes personal data on behalf of big777 under a contractual arrangement and in accordance with our instructions. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of your agreement to the processing of your personal data for a stated purpose. |
| "Cookie" | A small text file stored on your device by the Platform's web server, used to maintain session state, preferences, and anonymised analytics data. |
big777 collects personal data across several categories depending on the nature of your interaction with the Platform. The categories, examples, and collection contexts are set out in the table below:
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, MyKad / passport number, selfie photograph | Registration and KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Account registration and support interactions |
| Financial Data | Bank account name and number (last four digits), e-wallet account name (Touch 'n Go, Boost, GrabPay), transaction amounts in MYR, deposit and withdrawal history | Deposit and withdrawal processing; KYC |
| Transaction Data | Bet history, game session records, wagering amounts, win/loss data, bonus usage | Continuous during platform use |
| Technical Data | IP address, device type, operating system, browser type and version, session timestamps, referral source | Automatically on platform access |
| Communications Data | Live chat transcripts, email correspondence, WhatsApp interaction records | When you contact support |
| Preference Data | Favourite games, preferred language, marketing communication preferences, responsible gambling settings | During account use and settings updates |
We do not collect: Full payment card numbers (cards are processed via certified third-party payment gateways); biometric data other than where voluntarily submitted for identity verification; sensitive categories of personal data such as health information, racial or ethnic origin, or political opinions.
The majority of personal data we hold is provided directly by you at the time of registration, during KYC verification, when completing a deposit or withdrawal, when contacting our support team, or when updating your account profile. You are in control of what information you choose to provide, but certain data is mandatory for us to operate your account and comply with our obligations.
When you access the Platform, our systems automatically collect technical data such as your IP address, device identifiers, and session information. This data is collected using server logs, cookies, and similar tracking technologies. It is used primarily for security monitoring, fraud detection, and platform performance optimisation — not for profiling or targeted advertising.
In limited circumstances, we may receive personal data from third parties, including:
big777 processes your personal data for the following defined purposes only. We do not use your data for purposes that are incompatible with those stated at the time of collection.
Our processing of your personal data rests on one or more of the following legal bases, depending on the specific purpose:
big777 does not sell your personal data. We share personal data with third parties only in the following defined circumstances and only to the extent necessary:
We engage carefully veted third-party service providers who process data on our behalf under strict contractual terms, including:
We may disclose personal data to competent legal authorities, regulatory bodies, or law enforcement agencies where required by applicable law, court order, or our international licensing authority. We will not disclose more data than is legally required in any such circumstance.
In the event of a merger, acquisition, or sale of all or part of big777's business assets, player data may be transferred as part of that transaction. We will notify registered players via email or prominent in-platform notice if such a transfer materially affects the processing of their personal data.
We never share your data with: Advertising networks, data brokers, social media platforms for targeted advertising, or any third party for commercial purposes unrelated to the operation of your big777 account.
big777 operates as an offshore platform and some of your personal data may be stored or processed on servers located outside of Malaysia. Where data is transferred internationally, we ensure that:
By using the Platform, you acknowledge and consent to the international transfer of your personal data under the safeguards described above.
big777 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and operational requirements. Our general retention principles are:
When data is no longer required under any applicable retention obligation, it is securely deleted or irreversibly anonymised such that it can no longer be attributed to any individual.
big777 uses cookies and similar technologies for the following purposes:
You can control non-essential cookies through your browser settings. Most modern browsers allow you to refuse, delete, or selectively accept cookies. Note that disabling essential cookies will impair your ability to log in and use the Platform. We do not use third-party advertising cookies or cross-site tracking cookies.
As a registered player, you hold the following rights in respect of your personal data. These rights are subject to applicable legal limitations, including our regulatory retention obligations:
Request a copy of the personal data we hold about you. We will respond within 30 days of a verified request.
Request correction of inaccurate or incomplete personal data. Straightforward corrections can be made via your account profile or by contacting support.
Request deletion of your personal data where it is no longer necessary for our stated purposes, subject to overiding retention obligations under law or our licence.
Request that we limit our processing of your data in certain circumstances — for example, while accuracy is being contested or a legitimate interests objection is being assessed.
Request your personal data in a structured, machine-readable format so you can transfer it to another service provider, where technically feasible.
Object to processing based on legitimate interests, including profiling for responsible gambling monitoring, where your individual circumstances justify an exception.
Where processing is based on consent (e.g., marketing emails), withdraw consent at any time via your account settings or by contacting support. Withdrawal does not affect past processing.
If you are not satisfied with how we handle your personal data, you may contact our Data Privacy team directly. We will investigate and respond formally within 30 days.
To exercise any of these rights, contact our support team at [email protected] with the subject line "Privacy Rights Request" and include your registered account username and email address for identity verification.
big777 is strictly an adult platform. We do not knowingly collect, process, or retain personal data from any individual under the age of 21. Our registration process includes age verification steps designed to prevent underage access, and our KYC requirements include mandatory date of birth confirmation and, where applicable, identity document verification.
If we become aware that personal data has been collected from an individual under 21 years of age, we will immediately suspend the associated account, delete the personal data collected, and return any funds held in the account to the payment method used for deposit where technically and legally feasible.
If you are a parent or guardian and believe a minor may have created an account using your payment details or personal information, please contact us immediately at [email protected].
big777 implements a layered security framework to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include, but are not limited to:
Your responsibility: The security of your account also depends on you keeping your login credentials confidential. big777 will never ask for your password via chat, email, or phone. If you receive such a request, treat it as fraudulent and notify our support team immediately.
big777 reserves the right to update this Privacy Policy periodically to reflect changes in our data processing practices, applicable laws, or platform operations. When material changes are made, we will:
Your continued use of the Platform after the effective date of an updated Policy constitutes acceptance of the revised terms. The current version of this Policy is always available at big777.casa/privacy-policy. We recommend reviewing this page periodically.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact big777 through the following channels:
Support is available in English, Bahasa Melayu, and Mandarin. For privacy rights requests, please provide your registered Account username and the email address associated with your Account so we can verify your identity before processing the request.
big777 takes all privacy concerns seriously. If you are not satisfied with our handling of a privacy complaint, you have the right to escalate the matter to our senior compliance team by requesting escalation in writing via email.
Our support team handles privacy enquiries in English, Bahasa Melayu, and Mandarin — 24 hours a day, seven days a week. You're never alone in understanding your rights.
big777 is intended for players aged 21 and above only. Please gamble responsibly.